Why Are Warranties Important?
roof is a big investment, typically involving thousands
of your hard-earned dollars and lasting 25, 30, 40 years
or more. As with any big investment, knowing in advance
what your warranty covers could save you thousands in
the event that problems arise with your roof.
What Are The Chances Of Having A
Problem With My New GAF Roof?
our state-of-the-art manufacturing process, the odds of
having a problem with a new GAF roof is about 1 in 1000!
On the other hand, while serious problems with GAF
roofing materials are rare, if you were to have a
problem, it can be as expensive to fix as your roof
originally cost. So while the risk of having a problem
is low, the cost if you do have a serious problem can be
What About Problems With
studies indicate that more than two-thirds of the
problems that people experience with their new roofs are
due to the contractor’s workmanship—not the roofing
materials. This is an important distinction to keep in
mind when deciding on warranty coverage.
What Should I Look For In A
Basically, there are two types of coverage that you
should ask your contractor about: coverage against
material defects and coverage against workmanship
Tell Me About Coverage Against
best of our knowledge, all roofing products come with a
warranty against material defects, although your exact
coverage will vary depending on the brand. For example,
a typical shingle warranty will cover material defects
for a period of 20, 30, 40 years or more. The warranty
on the other components of your roofing system can vary
from as little as a few months to several years. It is
important to remember that coverage against material
defects is provided by the manufacturer, so you should
select a brand from a manufacturer who is financially
strong and therefore more likely to be in business for
as long as you own your roof—which could be several
What Is GAF’s “Smart Choice®
warranties come with a special provision called the
Smart Choice® Protection Period that covers you against
material defects during the critical early years of your
new roof. During this period, in the event that you
experience a material defect on covered components, GAF
will provide you with 100% replacement materials and the
reasonable cost of labor to install them. This is
important because some roofing warranties may only
provide replacement materials, but not the labor to
What Is The GAF Smart Choice®
System Plus Ltd. Warranty?
The GAF Smart Choice® System Plus Ltd. Warranty provides
coverage against material defects for all major GAF
components on your roof (not just your shingles)—so
you’ll have the peace of mind of knowing that, if any
covered roofing component fails, it will be covered by
the warranty (see ltd.
warranty for complete coverage and restrictions).
The warranty is available through GAF certified
contractors, and is a low-cost way to get up to 50
years of non-prorated coverage (against material
defects) on your new roofing system.
How Do I Get Coverage Against
roofing contractors provide their own warranty against
errors in workmanship, sometimes for as long as ten
years or more. Obviously, that coverage is only good for
as long as the contractor remains in business. Since
roofing is a “high turnover” occupation, the majority of
roofing contractors are out of business within five
years—far less than the life of your new roof—making the
warranty worthless and leaving you with nowhere to turn
in the event that you have a workmanship problem.
Are There Any Manufacturers Who
Will Cover The Contractor’s Workmanship?
recently, there were no manufacturers that provided
warranty coverage against errors in the contractors’
workmanship. Recognizing this obvious need, GAF
introduced the Golden Pledge® Ltd. Warranty—the first
manufacturer’s warranty to cover both material defects
and the contractor’s workmanship
(see ltd. warranty for
complete coverage and restrictions). Whether or
not your contractor remains in business, GAF will stand
behind his workmanship up to 20 years! The Golden
Pledge® Ltd. Warranty is available only through GAF
Master Elite® Contractors, who are factory-certified by
GAF. The warranty even includes an inspection by GAF’s
independent inspectors after your new roof has been
completed to insure proper installation. It is the
strongest, safest warranty available in roofing today.
Your Master Elite Contractor can provide a price for the
warranty when he gives you a quote for your new roof.
How Do I File A Claim If I Have
A Material Defect On My GAF Shingles?
you proceed, if possible you should locate a copy of
your GAF warranty and a copy of the contractor’s
invoice, contract, or original estimate. You will also
need to provide the date applied, proof that you were
the owner when the shingles were installed (or that the
warranty was properly transferred to you), the number of
squares applied (1 square =
100 square feet), and the date applied. Then call
our Warranty Service Department toll-free at
1-800-458-1860, and let us know the nature of your